Digital-product policy
Because digital files can be copied once delivered, a change of mind generally is not refundable after successful delivery or access. This does not remove any mandatory consumer rights that apply to you.
When a refund may be approved
- You were charged more than once for the same order.
- Payment was completed but the purchased file cannot be delivered after reasonable support attempts.
- The file is corrupted and a working replacement cannot be provided.
- The product is materially different from its published description.
- A refund is required by applicable law or the payment provider.
Normally not eligible
- Change of mind after delivery or download.
- Failure to check clearly stated software or file-format requirements.
- Requests based on skills, results or outcomes not guaranteed by the listing.
- Violation of the product license or redistribution rules.
How to request
Email flexzonebd@flexzonebd.com within 7 days of the transaction, using the purchase email. Include the order reference, product, issue and relevant evidence. Do not send card details or passwords.
Approved refunds are returned through the original payment method where supported. Provider and bank processing times vary.